Refund policy

At Charu Studio, we hope you love every piece you order. However, if you’re not completely satisfied, we’re here to help.

Important Notes:

• An unboxing video is mandatory for all return, exchange, or refund requests.
• Please retain the original invoice, tags, and packaging until you’re sure you’d like to keep your order. 

Once your request has been reviewed and approved, you will need to arrange and bear the cost of the reverse courier, as we currently do not offer a reverse pickup facility. Requests made after 36 hours hours of delivery will not be accepted.

Returns or exchanges will only be accepted for the following reasons: * Size issue * Defective product * Incorrect product received * Wrong colour received * Quality issue Exchanges are only available for the same product in a different size or colour, subject to stock availability. We do not offer exchanges for a different style or product. Incase the product or size is not available, there will be no refund of money.

Charu Studio reserves the right to decline any return or exchange request if the stated reason does not fall within the above categories or is found to be invalid upon verification.

Return Eligibility:

To qualify for a return, exchange, or refund: * The product must be unused, unwashed, and unworn. * All original tags must remain attached. * The original packaging and invoice must accompany the returned product. * Products purchased during sale, clearance, or promotional events are not eligible for return or refund. * Returns will not be accepted if the product has been used, washed, altered, damaged by the customer, or returned without its original packaging and tags. * All exchange requests are subject to stock availability.

Order Cancellation:

Orders can be cancelled only before they are dispatched. If an order has not been dispatched within 5 working days and you request a cancellation, the refund will be processed automatically. Please allow up to 15 business days for the amount to reflect in your original payment method. Shipping charges are non-refundable. Wrong Product Received If you receive an incorrect product, please notify us immediately at studiocharu999@gmail.com. Once the returned product has been verified, we will either: * Ship the correct product, or * Issue a full refund. The product must be unused, in its original packaging, with all tags attached, and the invoice included.